Business Information

This page provides transparent business and customer support information for Thermeva.

Business Identity

Store / Website Name: Thermeva
Legal Business Name: SWTMAIN LLC
Business Type: Online-only retail (no physical storefront)

Business Address (Administrative)

30 N Gould St Ste R, Sheridan, WY 82801, United States
Note: This is an administrative address. Thermeva does not operate a public retail location and does not accept walk-in customers.

Customer Support

Email: support@thermeva.com
Phone: +1 (307) 527-0685
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (local business hours)
Typical Response Time: We aim to respond within 1 business day.

Ordering & Checkout

Purchases are completed securely through our website checkout at thermeva.com. Order confirmations and updates are sent by email.

Shipping

Thermeva ships to addresses within the United States only. Orders are processed in 1–3 business days. After processing, delivery typically takes 3–4 business days (carrier transit time may vary by location).

Tracking: A tracking number is provided once your order ships.
View Shipping Policy

Returns & Refunds

We accept returns for defective and non-defective products within 30 days of delivery, subject to eligibility requirements. Approved returns include free return shipping. Refunds are processed after inspection and are issued to the original payment method.
View Returns & Refunds Policy