Help Center

We accept major credit and debit cards (via Shopify Payments) and may also offer options like Shop Pay, Apple Pay, Google Pay, and PayPal, depending on your location.

Yes. All payments are processed through secure, PCI-compliant payment providers. Thermeva does not store your full card details on our servers.

You are charged at the time you complete checkout and your order is confirmed.

Payments can be declined for several reasons, such as incorrect card details, insufficient funds, bank security checks, or restrictions on your card. If this happens, please contact your bank or try another payment method.

We begin processing orders quickly, so changes are limited. If you need to cancel or modify your order, please contact us as soon as possible using our Contact page with your order number, and we’ll do our best to help if the order has not yet shipped.

We offer a 30-day return window from the delivery date for eligible products. Items should be in new or gently used condition and include all original accessories. For full details, please review our Returns & Refunds Policy page.

To request a return, please reach out via our Contact page or email us at support@thermeva.com with your order number and reason for return. Our team will reply with return instructions and, if eligible, a prepaid return label for U.S. customers.

Once your return is received and inspected, refunds are typically processed within 5–10 business days back to your original payment method. Processing times may vary by bank or card issuer.

No. You can checkout as a guest or create an account to save your details and view your order history.

After your order ships, you’ll receive a shipping confirmation email with a tracking link. You can use this link to follow your package’s progress with the carrier.

Yes. You can enter a different shipping address for the recipient at checkout. If you’d like to add a note, you can use the order notes field where available.

If you have a valid discount code, enter it in the “Discount code” field at checkout and click Apply before completing payment. Only one promo code can usually be used per order unless otherwise stated.